All the purchases made on La Cigüeña del bebé, S.L. are submitted to the general conditions of purchasing contained at the present document.
The sales made in our web are "distance sales" regulated by the Spanish legislation on the matter.
La Cigüeña del bebé, S.L. has its legal address on Varsovia street, 23. Pol. Ind. Európolis. 28232 Las Rozas (Madrid).
Legal name: La Cigüeña del Bebé, S.L y Value added tax identification number: ESB60690443. Registered at the Commercial Registry on: Volume 27642, sheet 156, page B119813.
Contact information:
Calling from Spain, Phone: 902.365.708
Calling from outside Spain: +34 91 7105552
EMail: atencion_clientes@teleciguena.com
Its Value add tax identification number is: ESB60690443.
On Internet you may find us at Telecigüeña and La Cigüeña del Bebé where the selection of our articles is displayed
All the prices published have the IVA (VAT) included (currently the 18%) and they are valid for all the purchases made by physical or moral persons living in Spain as well as foreign countries.
You can make the payment of your orders using: Credit or debit card or making a bank deposit.
We accept all the credit and debit cards (VISA, MasterCard, 4B, Euro6000, Diners) y American Express.
However if you prefer not to introduce your card information on-line you can contact us and make the purchase by phone. Calling from Spain: Phone: 902.365.708 Calling from outside Spain: +34 91 7105552
The required information will be the complete card number, its expiration date and the CVC code (the 3 digits on the back side of the card, excepting American Express which have 4 digits and on the front side). We remind you that that information will be strictly confidential and they will be used exclusively for the payment procedure. The operations are made through the service of SERMEPA (Servicios de Medios de Pago; Payment Modes Services) through Internet which guarantees the privacy of the information submitted by our customers.
The order price plus the shipping rates will be charged on the card account at the time of the purchase.
The credit card fraud is an offense, and La Cigüeña del Bebé will take legal action against anyone who makes a fraudulent transaction through our on-line store.
DELIVERY CONDITIONS
We send your order to the clinic or direction that you wish with a customized card, exclusively designed.
In:
Madrid and Barcelona capital on the same day.
From Monday to Friday:
The baskets will be delivered on the same day if they were ordered before 3:00 PM
Saturdays:
The orders made before Friday 5:00 PM
Deliveries on Sundays and holidays:
There's no delivery service
Uniformed bellboy:
The delivery by uniformed bellboy will only take place on clinics and hospitals.
shipping rates:
6,74 Euros + IVA (18%).
In the rest of peninsular Spain.
From Mondays to Thursdays:
The baskets ordered before 5:00 PM will be delivered on the following day.
Friday and Saturday:
The baskets ordered before 5:00 PM will be delivered on the next Monday.
Saturdays, Sundays and Holidays:
There's no delivery service
shipping rates:
6,74 Euros + IVA (18%)
In the Baleares Islands
Delivery on 48 hours. Those deliveries don't include the wicker handle.
Saturdays, Sundays and Holidays:
There's no delivery service
shipping rates:
Big basket: 20 Euros + IVA (18%)
Mini basket: 15 Euros + IVA (18%)
Small basket: 15 Euros + IVA (18%)
In the Canarian Islands, Ceuta and Melilla
Delivery on 48 - 72 hours. Those deliveries have a custom tax and don't include the wicker handle.
shipping rates:
Big basket: 35 Euros + IVA (18%)
Little basket: 30 Euros + IVA (18%)
Small basket: 30 Euros + IVA (18%)
Custom:
Baskets custom rates: 35 Euros
Saturdays, Sundays and Holidays:
There's no delivery service
International deliveries
Ask for estimate, which will depend of the destination. Those deliveries don?t include the handle.
The quality of the La Cigüeña del bebé products is guaranteed
Guarantee conditions
In case that any of the elements of the gifts is faulty o defective, the replacement will adjust to the following rules:
They will be free for the customer and user. Said guarantee will include the expenses needed to make up for the lack of satisfaction of the products with the contract, especially the shipping rates, as well as the costs related to workforce and materials. The customer and user will have to inform the seller of the lack of satisfaction in the period of two months since he gained knowledge of it.
Return conditions.
Costs of the exercise of cancellation rights. Return of articles.
If you are not satisfied with your order you have a period of 30 natural days since the reception date to execute the return rights.
The customer and user who order on La Cigüeña del Bebé will be responsible of the returning costs of the goods or services returned.
If you are not satisfied with your order you have a period of 30 natural days since the reception date to execute the return rights.
You have the chance to change the articles:
1) Return by messenger
The shipping rates in case of return will be paid by the addressee, except if the return is being made by article fault or defect. In this case, before returning it, the customer will have to contact Customer Help at +34 902.365.708
The articles shall be sent to the following address:
La Cigüeña del bebé, S.L.
C/ Varsovia, 23
Pol. Ind. Európolis
28232 Las Rozas
MADRID
SPAIN
Once the merchandise is received in our stores, after checking it, we will proceed to refund your payment through the same pay mode you choose for shopping.
Our distance sales department has a post-sale service to solve any trouble with our baskets or deliveries by through we offer a fast and efficient attention to our costumers.
To contact us or ask us about any doubt, matter or complaint you may use any of the following ways:
* Phone: (+34) 91 7105552 working mondays to fridays from 9 AM to 6 PM.
* Fax: (+34) 91.637.2394
* Email: atencion_clientes@teleciguena.com
La Cigüeña del bebé takes care about the privacy of the data given by our costumers.
In compliance with the Organic Law 15/1999, of December 13th about Spanish Data Protection, La Cigüeña del bebé, informs that every personal data received will be included on a self-maintained file of personal data, created and maintained under responsibility of La Cigüeña del bebé. That file is named as ¨Clientes y proveedores de La Cigüeña del Bebé", La Cigüeña del Bebé, L.L.C. With inscription code 2101870663 being its own responsibility.
The objetive of this file is to make easier the order process and to send in the future commercial offers about products and services that could result of interest for the customers, always being previously authorized.
La Cigüeña del bebé guarantees the security and privacy of the data. Likewise, it compromises to respect the privacy of the personal data and to protect them and use any necessary means to avoid the alteration, loss and unauthorized use of them. Therefore so, all the information about our costumers won't be used with commercial purposes or given to third parties.
The customers of La Cigüeña del bebé, will be able, at any moment, to exercise the right of access, rectification, cancelation and opposition, addressing by certified mail to the Responsible of Data Protection at La Cigüeña del bebé, L.L.C., C/ Varsovia, 23. 28232 Las Rozas (Madrid) or informing it to our electronic mail address (acknowledgment of receipt) atencion_clientes@teleciguena.com
Privacy
To browse our web site is it necessary to use cookies. The cookies are used to maintain a browsing session and to keep the products that the user chooses to add to the shopping cart during browsing, if you wish, you can configure your browser to be alerted of the reception of cookies and to cancel the installation of cookies on your hard drive. Please, check the instructions and manuals of your browser to increase this information.
The present general conditions are governed by the Spanish law. The parts are subject, by their choice, to resolve the matters on the courts of the user address, giving up any other jurisdiction. Likewise, as an entity adhered to CONFIANZA ONLINE and its Ethical Code terms, in case of controversies related to the online hiring and advertising, protection of data, minor protection and accessibility, the user will be able to resort to the extrajudicial resolution of controversies system of CONFIANZA ONLINE (www.confianzaonline.es) embodied on the Jury of Advertising of Self-Control (Jurado de la Publicidad de Autocontrol) and the National Board of Consumption (Junta Arbitral Nacional de Consumo)
The present general conditions will be interpreted according to current Spanish legislation, which will be applied as a subsidiary thereof to all matters not currently foreseen.
The contract is assumed to be celebrated on Madrid (Spain), place which will state the competent jurisdiction in all the possible matters that may arose in the future.
The prices indicated below each article refers to the P.V.P (precio venta público: costumers sale price) per unit. To those, it?s only necessary to add the shipping rates specified for every destination and transport option chosen. The prices are shown on euros. The prices and conditions displayed are the current ones for every moment, and they only have validity on the open session in your browser. On the order confirmation information, the delivery period of the chosen basket is clearly specified, at the same time confirming the basket delivery by means of electronic mail.
In case of any kind of typographical mistake, totally foreign to the interest of La Cigüeña del bebé, we will proceed to correct it and, if any client had shopped based on a wrong price we will offer the chance to cancel said contract without any cost.
For any question or complaint you can direct to: Varsovia 23. 28232 Las Rozas (Madrid). Or call at 902.365.708